1. Returns – Policy & Process
At MB Aromas, returns are accepted only under specific conditions:
- Product is damaged, defective, or leaking
- You received an incorrect item
Requests must be made within 48 hours of delivery.
Return Requirements
To qualify for a return:
- Product must be unused and in original packaging
- Provide unboxing video or clear images as proof
Return Process
- Email us at support@mbaromas.com
- Share:
- Order ID
- Issue details
- Photo/video proof
- Review time: 2–3 business days
- If approved:
- Pickup arranged or
- Return instructions shared
Important Notes
- Requests after 48 hours will not be accepted
- No physical return address (online-only store)
- Unauthorized returns will be declined
2. Refunds – Policy and Process
Refunds are applicable only if:
- Product is damaged / defective / incorrect
- Order is cancelled before dispatch
No refunds for:
- Change of mind
- Fragrance preference
- Used or opened products
Refund Process
- Product inspection (if returned)
- Approval & refund initiation within 5–7 business days
- Refund via:
- Original payment method
- Bank transfer (if required)
Additional Notes
- Shipping charges are non-refundable
- Processing time may vary by bank/payment gateway.
Cancellation – Policy & Process
- Allowed only before dispatch
- Not allowed after shipping
Cancellation Process
- Email support@mbaromas.com
- Include:
- Order ID
- Cancellation request
- If not shipped:
- Cancellation confirmed
- Refund processed in 5–7 business days
Important Notes
- Orders once shipped cannot be cancelled
- Please review order details carefully before placing
